Refund policy

 

If your SpinaliS was delivered by Canpar, UPS or other couriers in the box, and you found out, that the chair is damaged right from the start, please report this to our Customer Service via email immediately, at the latest within 24 hours from the delivery. It is a customer´s responsibility to fully inspect the merchandise within this time frame. Claims accepted after 24 hours of delivery will be subject to the Manufacturer's Warranty rules.

SpinaliS Chairs that have been ordered per the customer's request are ineligible for returns.
In the case of a potential exchange of the product, it is possible with standard materials and colours only, based on mutual agreement with SpinaliS. However, we want to help you purchase exactly what you want on the first try. 

All SpinaliS chairs returns must receive prior written approval. 
All returns must be in the original condition and packaging, including the original bill or invoice. Scratched or damaged chairs are ineligible for returns. 
Each customer is responsible for sending the chair back to us.  Each customer is responsible for all shipping costs - there and back. If the customer originally received the chair from SpinaliS Canada with the Free Shipping Promo or with Discounted Shipping Rate, in case of a return, the customer will be refunded the amount for the chair after deduction of FULL shipping costs covered by SpinaliS Canada. A restocking fee of 10% from the original chair price will be charged. 

Important Update for USA customers: 
We are shipping our chairs all over North America from Canada. Since September 2025, all import tariffs applied to shipments to the United States are non-recoverable and non-refundable. In the case of returns, including free trial orders, any applicable import tariffs will be deducted from the customer’s refund amount. 
We are closely monitoring this situation, and if the U.S. government removes or changes these tariff regulations, our policy will be adjusted accordingly. We sincerely apologize for any inconvenience caused by the import tariffs imposed by the U.S. government and appreciate your understanding.